Nika Khajishvili

Work Experience

Provide technical support to Corporate customers, resolving issues related to network connectivity, hardware, and software.
Collaborate with cross-functional teams to troubleshoot and diagnose complex technical problems.
Deliver clear and concise instructions to non-technical users, ensuring efficient problem resolution.
Maintain a high level of customer satisfaction through effective communication and problem-solving.

Connecting to customers devices using RDP tools and helping them find network connectivity, hardware or software related issues
Diagnosed and resolved network and service-related issues to minimize downtime and ensure optimal performance.
Conducted in-depth analysis of network protocols and equipment to identify and address potential bottlenecks.

Managed personnel and day-to-day operations of the hotel, including online reservation sites (PMS, Booking.com, Expedia, Airbnb, TripAdvisor, Ctrip).
Optimized SEO strategies to enhance online visibility and increase bookings.
Oversaw income and expenses, contributing to improved financial performance.
Successfully resolved guest concerns, fostering positive guest experiences.
Technical Skills
Networking: Proficient in TCP/IP, OSI model, Wireguard VPN, Cisco/HW switches, Routers, and more.
Operating Systems: Windows; Unix Systems including Android OS; Debian based distros, such as: Kali, Parrot OS, Ubuntu.
Troubleshooting: Expertise in resolving issues with FTTH (GPON), IPTV, VoIP, P2P, RRS, 4G LTE, and DSL.
Security: Knowledgeable about operating system security and optimization.

Studied Computer Science at Tbilisi State University (TSU), 2018-*
Additional Information
Voluntarily paused formal education to gain practical experience and focus on self-learning.